If your package has not yet been delivered, even though the guaranteed delivery date has passed, you may need to contact the delivery company to find out the location of your package. [2] X Research source While the delivery company is not responsible for issuing your refund, their Customer Service representatives can at least inform you where your package is and when it should be delivered.
Your order number, A shipping number (if provided), The date on which you placed the order, and An emailed receipt.
If the package did not have a guaranteed date of delivery, you’re still entitled to a refund if it arrived more than 30 days after the date when you placed your order.
If you procrastinate your request and 30 (or 90) days pass, the postal service will no longer honor your request for a refund. [6] X Research source
The package tracking number. A “proof of purchase,” such as your receipt from an online retailer.
Do not use any versions of the PS Form 3533 that are available online (as a PDF, for example). Each copy of the form has a unique barcode, so you must obtain a new paper-copy form from the USPS office.
If the amount refunded is different than what you expected (or what you paid for shipping initially), contact the USPS office and ask for the oversight to be fixed.
If your package has already arrived, explain that it arrived a certain number of days late past the point of guaranteed delivery. If the package is still missing, inquire as to the package’s location and estimated delivery date.
