Insurance Collect on Delivery (COD) Registered Mail with a declared value Priority Mail and Priority Mail Express Global Express Guaranteed[2] X Research source Priority Mail Express International (PMEI) and PMEI with Money-Back Guarantee[3] X Research source Priority Mail International[4] X Research source International Registered Mail Service[5] X Research source

The sender and recipient addresses. Size and type of mailing container. USPS tracking number or electronic label receipt. Mailing date. Detailed description of the package contents. Photographs of the missing items, if available.

Your tracking or label number, which should be 10-34 characters long. Photos of the mailing container and its contents, if you received a package with damaged or missing contents. Proof of insurance or other qualification for a claim, including mailing receipts (originals or photocopies), package labels showing which mailing services were used (e. g. , insurance, COD, or Registered Mail), or a printout of an electronic mailing label generated for an online order. Proof of the value of the lost or damaged items, such as a sales receipt or invoice, a repair bill (if you had the damaged item repaired), a copy of a credit card statement showing the cost of the item, or a printout of an online purchase record. Your claim cannot be processed without proof of value.

Priority Mail Express: 7-60 days from mailing date. Priority Mail Express COD, Registered Mail, Registered COD, Insured Mail, and COD: 15-60 days from mailing date. APO/FPO Priority Mail Express Military Service: 21-180 days from mailing date. APO/FPO/DPO Insured Mail and Registered Mail: 45 days-1 year from mailing date. APO/FPO/DPO Insured Surface Mail: 75 days-1 year from mailing date.

You will be required to submit your supporting documents in . pdf or . jpg format. You will need to scan or take clear photos of any paper documents (such as shipping labels or sales receipts).

You can also ask for an insurance claim form at your local post office. Depending on the type of mailing service used, you may be required to submit the original mailing receipts. [15] X Research source

To check your claim status by phone, you will need to provide your name, tracking number, and the shipping date.

For Priority Mail International or Registered Mail Service packages, either the sender or the addressee can file a claim. However, only the US sender can initiate an inquiry online. [16] X Research source

International tracking numbers are 13 digits long, and start with a combination of letters such as EA-EZ, CA-CZ, HC-HZ, RA-RZ, or LB, LH, LK, LM, LX, LY, or LZ. The tracking number will end in US.

Since the claim itself must be filed by the US sender in most cases, try to contact the sender and coordinate with them before you call and submit your inquiry.

Global Express Guaranteed: 3-30 days from the mailing date. Priority Mail Express International: 3-90 days from the mailing date. PMEI with Money-Back Guarantee: 3-30 days from the mailing date. Priority Mail International: 7 days to 6 months from the mailing date. Registered Mail: 7 days to 6 months from the mailing date.

The mailing label. Customs forms. Shipping receipts. Printouts of any online order forms or invoices, if applicable. Evidence of the value of the package (such as sales receipts, invoices, credit card statements, or an appraisal from a reputable dealer). You must provide evidence of value in order to file a claim successfully. [22] X Research source Proof of damage to the package, including the original mailing container, photographs of the damaged package and its contents, and a description of the package contents and their value.